COMPLAINTS AND RETURNS
RETURN POLICY
If the ordered product does not meet your expectations, you can return or exchange the product within 14 days of receipt.
Returned goods must be in unaltered condition, i.e. must have original labels and foil and must not bear any signs of use. Clothing and accessories must not bear signs of use and must have all tags.
You can return the product by sending it back to the mailing address indicated below:
Store Skin & Slippers
Street. Waksmundzka 212a
34-400 Nowy Targ
– fill out the return form available in your customer profile or print and fill out the withdrawal statement available at the bottom of the page,
– pack the product you want to return – you can use the packaging in which you received the order,
– necessarily include the receipt as proof of purchase, which will make the refund process easier and faster.
Within a few days after we receive the package, you will receive a refund for the product in the same way it was paid (to your bank account or card). Replacement of goods through the online store involves returning the products in accordance with the return procedure and re-submitting a new order.
COMPLAINT PROCEDURE
For proper submission of a complaint, you should contact a store employee by completing the complaint form, located below, or by sending an application in writing to the address of the store, providing in the application your data: name and surname, address of residence and e-mail address, the subject of the complaint, order number with an indication of the period to which the complaint relates, and describe in detail the circumstances justifying the complaint (what it consists of), or what features the product does not have, and should have according to the product description.
You can make a product complaint by sending the product back to the mailing address indicated below:
Store Skin & Slippers
Street. Waksmundzka 212a
34-400 Nowy Targ
Within 14 days after we receive the package, we will process the complaint and send you feedback. If the complaint is accepted you will receive a refund for the product to your bank account or card.
Customers who are consumers may use out-of-court ways to handle complaints and claims, including through the ODR platform, in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013. on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes). The ODR platform is an interactive website through which consumers can file complaints. It is available online at: http://ec.europa.eu/consumers/odr.