Quality over quantity for you since 1995
Quality over quantity for you since 1995

Shipping & Delivery

Tradition meets modernity

At Nordskin, we value the tradition of craftsmanship, which we also carry over to the quality of our services. Thanks to modern delivery methods, we guarantee that handmade products from our family-owned manufactory will reach you quickly and safely, maintaining their unique character and top quality.

Security and payment flexibility

We understand how important security and convenience are to our customers, so we offer various forms of payment. You can choose traditional bank transfer, instant online payment via Tpay, or international PayPal. We take care of the speed of posting payments and transparency of costs, with no hidden fees.

Payment methods:

  • Traditional transfer: 0 EUR (posting time 1-3 business days)
  • PayPal: 5% of the order value (credited within 15 minutes)
  • Credit Card: 0 EUR (credited within 15 minutes)

Delivery tailored to your needs

We understand how important security and convenience are to our customers, so we offer various forms of payment. You can choose traditional bank transfer, instant online payment via Tpay, or international PayPal. We take care of the speed of posting payments and transparency of costs, with no hidden fees.

Delivery forms:

  • International shipments: from 5 EUR (prices depending on zone and parcel weight)

Returns & Complaints

RETURN POLICY

Your satisfaction is our priority. However, if for some reason you want to return the product, you can do so within 14 days. Make sure the product is intact, with all labels and original packaging to make the return process quick and easy.

HOW TO MAKE A RETURN?

The return process at Nordskin is hassle-free. All you need to do is log in to your account in our store, fill out the return form, and then safely pack the product and send it to the address: ul. Waksmundzka 212a, 34-400 Nowy Targ, Poland. Remember to include proof of purchase.

YOUR OPTIONS UNDER COMPLAINTS

If the product you received is defective, don’t worry. We offer a transparent claims process. Just contact us through the form on the site and send the product back. We will handle your application, guaranteeing a fair assessment of the situation.

OUR RESPONSE TO YOUR COMPLAINT

We undertake to process any complaint within 14 days of receipt. If the complaint is accepted, we provide a full refund of the purchase price or an exchange for a new product. Our goal is your complete satisfaction.

OUT-OF-COURT DISPUTE RESOLUTION

In case of further difficulties, we remind you of the possibility of using out-of-court settlement of consumer disputes through the ODR platform. This is a convenient and fair solution that provides access to independent dispute resolution institutions.

FAQ

We are proud to provide 100% natural leather of the highest quality, known for its durability and wearing comfort. As a manufacturer, we are directly involved in every step of the production process, from the selection of suitable raw materials to the final finishing of products. This gives us full control over the ethical origin of the materials used and ensures that the entire process is in accordance with the highest industry standards.

Each product goes through rigorous quality control stages, from the selection of leather, to the hand sewing, to the final finishing touches. Our design department pays attention to every detail, even the smallest.

Yes, all of our manufacturing processes are sustainable and environmentally friendly. We focus on methods that reduce impact on nature, recycling and sustainable use of resources.

Natural leather is durable, long-lasting and sometimes beautiful, acquiring a unique character. It offers incomparable comfort and style, while being a luxurious and eco-friendly product.

By having our own design department, we are able to offer personalization options. Contact us to discuss the details and create something unique.

If the product does not meet your expectations, you have the right to return or exchange it within 14 days. Please maintain the original condition of the product and the completeness of the set.